WOOCS 2.2.1

Terms & Conditions

Company

This page together with our Return and Refund Policy, Delivery Policy and Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

General Information

We operate the website www.kzecostume.co We are 888 E-commerce Ltd, a company registered in Hong Kong and with our registered office at 888 E-commerce Ltd Westin Centre, 31 Hung To Road, Hong Kong . We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Contacting us to cancel a contract in accordance with your legal right you just need to let us know that you have decided to cancel. The easiest way to do it is to e-mail us at info@kzecostume.co or contact our Customer Services team by telephone on +85258081704

If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail.

If you wish to contact us for any other reason, including any complaints, you can contact us by telephoning our customer service team at +85258081704 or by e-mailing us at info@kzecostume.co

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

Our Products

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display accurately reflects the color of the Products. Your Products may vary slightly from those images.

The packaging of the Products may vary from that shown on images on our site.

We try to get Product descriptions, pricing and specifications right, but specifications may change and we reserve the right to withdraw or substitute items if necessary. Products are subject to availability, while stocks last and may be available in limited quantity only.

Age Restrictions

If you are a consumer, you may only purchase Products from our site if you are at least 18 years old. Products on our site can only be purchased if you satisfy the legal age requirement of 18. We are not allowed by law to supply Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site. By placing an order with www.kzecostume.co, you declare that you are 18 years of age or older.

Contract

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

Our acceptance of your order will take place when we e-mail you with confirmation that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process that part of your order which deals with the Product. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged as soon as possible, in the case of an Order with multiple Products we will refund only that element of the order which relates to the price of the Product and we will not refund the delivery costs. Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items.

Our Right to Vary These Terms

We can amend these Terms from time to time.

Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

Return and Refund

If you are a consumer and purchase items online, you have a legal right to cancel a Contract. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for canceling the Contract is below:

Your contract is for a single product (which is not delivered in installments on separate days): The end date is the end of 30 days after the day on which you receive the goods.

Your contract is for either of the following: one product which is delivered in installments on separate days. Multiple products which are delivered on separate days: The end date is 30 days after the day on which you receive the last installment of the goods or the last of the separate goods ordered.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do it is to e-mail us at info@kzecostume.co or contact our Customer Services team by telephone on +85258081704. If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail.

If you cancel your Contract we will:

Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop.

Make any refunds due to you as soon as possible and in any event within the deadlines indicated below: if you have received the Product and we have not offered to collect it from you: 30 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us If you have not received the Product or you have received it and we have offered to collect it from you: 30 days after you inform us of your decision to cancel the Contract.

If you have returned the Products to us because they are faulty or misdescribed, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay. If the card you used to pay with expires before the refund is made please call us to give us your new card details.

If a Product has been delivered to you before you decide to cancel your Contract: (a) then you must return it to us without undue delay and in any event not later than 30 days after the day on which you let us know that you wish to cancel the Contract.

Unless the product is faulty or not as described you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection from our usual carrier.

Delivery

We will contact you with an estimated delivery date, which will be within 14 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside of Our Control. If no one is available at your address to take delivery, where possible our couriers will leave the parcel in a safe place or with a neighbor upon your permission, if neither of these options are available our courier will leave a card explaining what the next step is in the delivery process.

Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

You own the Products once we have received payment in full, including all applicable delivery charges and the Products have been delivered to you.

If we miss the 14 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply: we have refused to deliver the Products or delivery within the delivery deadline was essential (taking into account all the relevant circumstances), or you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

If you choose to cancel your order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

For all Delivery Options: Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items. You will not be charged for anything we do not send to you. Our deliveries are made by registered post services and courier services. The standard cost of delivery is USD $ 10.50.

If you aren’t in when we call to deliver we won’t always need a signature, we can leave it with a neighbor or in a safe place upon your permission.

Whilst we are able to deliver to your work address, remember that these orders may take slightly longer to get to you. But be sure we’ll do everything we can to get it there as soon as possible. We deliver to addresses in Europe and Worldwide.

Price of products and delivery charges

The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The price of a Product includes VAT (where applicable) at the applicable current rate for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you by email to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

Payment

You can only pay for Products using a debit card or credit card. We accept the following cards: Visa and MasterCard.

Payment for the Products and all applicable delivery charges is in advance. When you order Products online and pay by card, we will not charge your debit card or credit card until we dispatch your order.

Manufacturer Guarantees

Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.

A manufacturer’s guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Our Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation.

Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside of Our Control. An Event Outside of Our Control is defined below:

An Event Outside of Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside of Our Control takes place that affects the performance of our obligations under a Contract we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside of Our Control. Where the Event Outside of Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside of Our Control is over.

You may cancel a Contract affected by an Event Outside of Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

Other Important Terms

We may transfer our rights and obligations under a Contract to another establishment, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Please note that these Terms are governed by laws of Hong Kong. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by laws of Hong Kong. You and we both agree to that the courts of Hong Kong will have non-exclusive jurisdiction.

If you have a complaint it will be picked up within 24 hours of it being lodged with us and investigated at the appropriate level. We offer no guarantees whatsoever in relation to how long it will take to resolve your complaint.

Termination of Account

We may terminate your access to www.kzecostume.co at our sole discretion, at any time and without notice to you.

You can always terminate your account with us. To terminate your account, please call our customer support services on +85258081704 or email us at info@kzecostume.co. Please provide your name, home address, your phone number and email address where required. You also can click a Termination button in your account settings for your convenience.

Privacy Policy

This is www.kzecostume.co privacy policy. It sets out what information we will collect and how we will use that information. By using our site, you agree to its terms.

Information collected on this site is controlled by 888 E-ecommerce Ltd Any information you provide will be governed by this privacy policy and our terms and conditions, even if the kzecostume.co business is sold to a third party who subsequently replaces 888 E-commerce as a data controller.

You do not have to provide us with personal information, but some features on this site (including placing orders) can only be used if you provide personal information, and if you choose not to provide this information, you will not be able to use these features. We use information which you provide to deliver website services to you, to customize your shopping experience, and to communicate with you regarding promotional offers and our products and services. If you place an order with us, we will use information provided by you to process and fulfill that order, including handling payments and delivery. If you choose to register for an account on this website, we will use the information you provide to provide and operate that account, and will also use it to communicate with you regarding our products and services. Any information which you provide may be used by us or by third parties to operate this website, including reviewing or improving the site, preventing or detecting fraud or other abuse, or managing our website operations.

We may collect two types of information via this website: information you specifically provide to us, and automatic information associated with your use of this site. Information you specifically provide to us includes any information you enter into a form or send to us via e-mail. Examples of this information include information you enter when placing an order or setting up an account. Automatic information associated with your use of this site includes any information arising from your use of this site which you do not specifically provide. Examples of this information include your IP address, the type of web browser you are using, and the speed of your web connection.

Our site may use cookies to enable certain functionality. Cookies are small files which your web browser receives from us and stores. They allow your web browser to identify you to our site so that you can take advantage of personalized features. Most web browsers provide options to disable cookies, but this may prevent you from using all of the features on our site. For this reason we recommend you leave cookies turned on.

We work hard to keep your information secure, and to comply with data protection and privacy laws. We do not sell or give away the information you provide to us. We do not retain payment card information. When you contact our customer services department they may request verification of your identity to protect the privacy of any information you have provided to us.

If you choose to create an account, you will be able to manage your personal data online via your account. If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please contact Customer Services.

Like all major retailers, we use third party service providers to carry out some services for us. This may include companies which process personal data. Any such processing is done on our behalf and under our control.

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

If you have any questions or queries about our Terms and Conditions, please contact Customer Support Services at info@kzecostume.co